Rollouts are an important part of the Service Plus service portfolio. Relying on the international infrastructure of Service Plus, we are able to support large and complex international rollouts of any retail IT environment. Usually the rollouts are broken down in the following steps:


  1. Preparation of the rollout handbook
    This document describes in detail,  what has to be done and how it has to be executed. It`s not only describing activities but also describing the processes and procedures. This documentation is used to train the technicians to execute the rollout in an exactly defined and agreed way.
  2. Preparation of the resources and the environment
    Before starting, all needed facilities and resources have to be arranged, cars, tools, software images, infrastructure, access to company network and human resources. Within this step the detailed project plan will be created and agreed with the customer.
  3. Staging and installation
    In order not to disturb the customers daily business and to speed up the rollout process, Service Plus will install all solutions in the warehouse. All system will be installed and configured and the initial master data load will be processed, when applicable. All systems will be packaged and labeled, in order to secure that each system is reach its final destination.
  4. Training
    Usually the systems which were prepared in the warehouse are used to run the training of the employees. The Service Plus training concepts cover the whole range of requirements and approaches. Trainings can be executed in parallel, by trainers or by self learning material, depending on customers environments and preferences.
  5. Installation in the store
    The installation and mounting of the systems in the store is very fast and according to the agreed rollout handbook. This step is finalized by performing the acceptance test of the system.
  6. Baby sitting
    Optional and if required, Service Plus will provide the support of our specialists onsite,  spending the first few hours or the complete day in the newly opened store. The physical presence in the store enables a very fast reaction on any upcoming problem and very fast help to overcome users uncertainties or problems.


Depending on the local store environments it may become necessary, to visit and analyze each installation site before rollout starts, this will be evaluated while creating the rollout handbook.

Some of our customers


What Our Clients Say

blockquoteWe are successfully working with Service Plus on global level since a long time. We are very glad to cooperate, because Service Plus is providing exactly the services and solutions, which IKEA as a global retailer needs. Due to the future expansion of IKEA in this region we are sure that upcoming challenges will be successfully solved together with our partner Service Plus.

Goran Milenkovic, IT Director, IKEA South-East Europe

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