Employees, who know what has to be done and how are the most valuable asset of every company. The needed knowledge is usually related to the company`s business processes and the products and solutions which are used or which are in the focus of the company.

The retail industry has very special requirements. The following characteristic makes it even more difficult:

  • High number of employees
  • Multinational environment
  • High fluctuation of the employees
  • In average, a low level of education

In addition, the retail environment has many complex business processes and uses a lot of different tools. When the products which are sold are also complex, the demand for an effective and regularly used training tool is mandatory.

Traditional ways of training, like traditional classroom based trainings are not really useful in such an environment. The costs for such trainings are very high and the efficiency is usually low.

In the situation, where a not well trained sales assistant in the store of special items, e.g. audio products, is trying to recommend and sell one of the complex audio systems, the chance to sell is not big.

The right training and education strategy can help the retailer to reduce the risks and directly increase the profits.



eLearning related concepts, like self-training tools, online learning, virtual classrooms and many others, can help to establish the right strategy and platform to get your employees well trained.

Service Plus developed an own software solution, which is dramatically simplifying the implementation of eLearning strategies by utilizing existing resources.

Some of our customers


What Our Clients Say

blockquoteWe are successfully working with Service Plus on global level since a long time. We are very glad to cooperate, because Service Plus is providing exactly the services and solutions, which IKEA as a global retailer needs. Due to the future expansion of IKEA in this region we are sure that upcoming challenges will be successfully solved together with our partner Service Plus.

Goran Milenkovic, IT Director, IKEA South-East Europe

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