Retail integration platform

Integration is the key topic in every big enterprise environment. As there are a lot of solutions, enabling the automation of special tasks, it becomes more and more problematical to exchange the data and to establish two-way communications between the different applications. The complexity rises, when even third party and external companies have to be integrated.
It is obvious that a faulty or insufficient integration is the biggest risk and cost factor.
Complex integrations have to follow given standards using state of the art technologies.

Analyzing the retail environment, you will see that this industrial environment is one of the most challenging. The reasons are many different solutions and proprietary components which have to work with each other.
The following just shows a part of the solutions which have to be integrated in the retail environment:

  • Customer Loyalty
  • Self-check out
  • Kiosk
  • Scales
  • Online Shop
  • Point of Sale
  • Parking Ticket Machines
  • Reverse Vending Machines
  • Cigarette Dispenser
  • Security Equipment
  • People Counting
  • Self Scanning Systems
  • Money Counting Machines
  • Digital Signage
  • Video Surveillance
  • Personal Shopping Assistants
  • Electronic Shelf Labels
  • Label Printing
  • Home Delivery
  • Mobile Payments
  • RFID
  • Mobile Processes
  • Supply Chain Management
  • Stock and Warehouse
  • ERP
  • Financial Systems
  • HR systems
  • Forecort
  • EAS
     

 In addition, there are dimensions like different retail verticals (supermarket, fashion, hospitality …), internationality of the companies, business processes, trends and innovations, which have to be taken into account.
On top of that we have a lot of different manufacturers for the same solutions (e.g. retail scales) in one environment.
This problematical situation is almost not maintainable, data is not consistent and sometimes the needed data is even missing.

     

 

Typical retail environment


When Service Plus encountered these problems in all projects in the past, we came to the decision to find and develop a solution for it.
Lead by the target to make the infrastructure simpler and give the retailer the highest possible independence from the solution  and hardware manufacturer, Service Plus developed the Retail Integration Platform (Bus) “Octopus”.

 

The integration infrastructure – as it should be

Some of our customers

 
   
   
 
   

What Our Clients Say

blockquoteWe are successfully working with Service Plus on global level since a long time. We are very glad to cooperate, because Service Plus is providing exactly the services and solutions, which IKEA as a global retailer needs. Due to the future expansion of IKEA in this region we are sure that upcoming challenges will be successfully solved together with our partner Service Plus.

Goran Milenkovic, IT Director, IKEA South-East Europe

Get In Touch

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