The second step of fiscalisation is coming

In just the last few months of 2012 the Croatian government introduced a new fiscal law. Despite already being highly innovative and modern from a technological viewpoint, retailers were forced to adopt and amend processes and IT infrastructure.

The official date of the first stage of fiscalisation, from which all large retailers, restaurants and hotels had to begin implementing the fiscal law, was January 1, 2013.

It was by no means easy, but we see it as having been very successful overall.  

By the end of the first stage, Service Plus had installed, and was successfully running, over 1,000 points-of-sale (POS) across the country.

Retailers such as Peek & Cloppenburg, Metro, Deichmann, New Yorker, C&A, Takko, OBI, Gavrilovic and NTL, amongst others, have fiscalised their daily transactions using Service Plus’s fiscal solution.

Analysing the market in Croatia as a whole, and the millions of fiscal transactions, brings up some very interesting results.

Duration of fiscalisation

One of the biggest concerns about the new fiscalisation law was how long it would take to receive an response from the government’s fiscal server.

After measuring the time taken to receive an answer after sending a request to the Central Information System (CIS), we were able to calculate the average time using two months’ worth of data from more than 900 points-of-sale. It should be mentioned that this time also includes different routings.

The average answer time was 1.1 sec.

It is interesting that the consequences of different routing rules were minimal. Many retailers who have their IT head offices outside Croatia are routing all requests over the Internet to these overseas locations.

Non-fiscalised transactions

The next big issue remains non-fiscalisation. According to the law, in the event that a sales transaction cannot be fiscalised, the retailer has two days in which to do so. If this two-day limit is not adhered to, penalties starting at 5,000 Croatian kuna (about 650 euros) may be imposed.

The percentage of transactions that are not fiscalised on the first attempt ranges from 3% to 6%. In order to avoid this, Service Plus’s solution moves transactions that are blocking the POS by repeatedly attempting to fiscalise to the fiscal back office. The fiscal back office takes care of fiscalising backlogged transactions while the POS continue operating uninterrupted.

The reasons why transactions are not fiscalised on the first attempt is an interesting subject in itself. Only in a very small number of cases was the reason related to governmental infrastructure, meaning that the Croatian Government has technically done a great job.

Reasons why fiscal transactions are not fiscalised on the first attempt

Most problems are related to network issues with the retailers. The POS cannot access the Internet and thus fiscalisation on the POS is not possible. There are many reasons for these network problems; it could be down to the network provider or internal issues with the retailer.

The second biggest reason is wrong data in a transaction. This is strongly related to the POS application which does not always send the right data to the CIS server.

Depending on the solution employed by the retailer, many of these problems can be solved automatically.  

Based on data derived from existing installations, the Service Plus solution solves 90% of problems automatically.
The next step of fiscalisation is nearing implementation. The next stage starts on April 1, 2013, and concerns smaller retailers.

Some of our customers


What Our Clients Say

blockquoteWe are successfully working with Service Plus on global level since a long time. We are very glad to cooperate, because Service Plus is providing exactly the services and solutions, which IKEA as a global retailer needs. Due to the future expansion of IKEA in this region we are sure that upcoming challenges will be successfully solved together with our partner Service Plus.

Goran Milenkovic, IT Director, IKEA South-East Europe

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